Privacy Policy

Who is responsible

[To be confirmed before publication]: the operator's legal name and a contact for privacy questions.

Information we collect

• Account details: your first and last name, email address, phone number and password (stored only as a secure hash). Codes we email to verify your address are stored as hashes and expire.
• Enquiries: your message, which home or provider it is about, and its status history. Please do not include medical details.
• Provider listings: the details providers enter, such as business name, description, services, contact details and location. A listing's street address is kept private and not shown publicly.
• Team membership, if a provider adds you to their listing.
• Security records: what was done in the account area (for example, sending or withdrawing an enquiry), when, your IP address and browser type. These do not contain your messages.
• Location, only if you press "Use my location": your approximate position (rounded to about 1 km) is used for that search. It is not saved to your account, but it appears in the page address and may be recorded in our server logs.
• We do not use advertising or analytics trackers. We use one cookie to keep you signed in.

Information about state-listed homes

We import public DSHS data about Adult Family Homes: name, address, phone number, licence details and status. The data includes a point-of-contact name, which we store but do not display.

How we use information

• To run your account and keep it secure.
• To deliver your enquiry to the right people and show you its status.
• To send emails about your account and enquiries.
• To review provider listings before they appear in search.

Who can see or receive it

• Providers: for an enquiry to their listing, the provider and their listed team members see your name, email address and message.
• Our team: for an enquiry about a state-listed home, Noble Care Finder staff see your name, email address, phone number and message. Staff may add internal notes and assign the enquiry. These are not shown to you or to any home.
• Administrators of NOBLE ALLCARE services can access account and listing records to run and secure the service.
• Email delivery: emails are sent through an email delivery provider (currently Resend, or an SMTP provider), which receives each email's recipient and content.
• Maps: map images are loaded from OpenStreetMap's tile servers, which receive your IP address and the page you are on.
• Shared NOBLE ALLCARE record: your name, email address and phone number are also kept in a shared record used to connect your accounts across NOBLE ALLCARE services. Accounts imported from Noble Jobportal can be linked to it.
• Noble Jobportal: only if you choose to link your accounts.

How long we keep information

Retention periods have not been set yet: [To be confirmed before publication]. Until they are, information is kept until it is removed. Database backups are kept for a limited period.

Your choices

• You can withdraw an open enquiry from your account.
• Providers can unlist their listing at any time.
• Asking for a copy of your information, a correction or deletion: there is no self-service option yet. [To be confirmed before publication]: how to make a request.

Changes to this policy

Each version has an identifier (shown above). When this policy changes, we will show you the new version and ask you to accept it. We record which version you accepted and when.